What is MSP (Managed Service Provider)

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Outsourcing IT infrastructure to (MSP) Managed Service provider enable companies to focus on running the business rather than spend time troubleshooting technical problems

Managed Service Providers maintain network and critical infrastructure of businesses with latest updates to keep systems running smoothly. They also run monitoring tools to help them identify the problems to avoid any potential outage

Managed Services are costly but there are some tech companies offer similar level of service at reduced price

Employees cannot be productive if there are tech issues; small businesses utilize the services from Managed Service providers to solve their technical problems. Some companies find it expensive to hire dedicated IT person and outsourcing their IT to MSPs will help them focus on business growth instead of spending time to resolve tech issues.

What are Managed IT Services

Managed IT services offered to small or medium size enterprises with an option to outsource their IT needs. Businesses do not have enough time to troubleshoot IT problems, so managed service providers are able to take care of IT issues at a flat monthly fee. Managed services providers proactively manage your network, troubleshoot IT problems and provide full support to your business. They can remotely access your networks, deploy solutions and rectify IT problems without being at customer site. There may be occasion where they need to be onsite to resolve any potential hardware issue with the device but it happens rarely.

Due to advancement of cloud computing where most of the services are in cloud provides an edge to Managed service providers to manage these services remotely. This also enables them to effectively manage networks to avoid any upcoming critical outage

Do Businesses need Managed Services ..?

Businesses rely on systems now-a-days and seriously effect work if there is anything wrong with the systems or network. Employees cannot focus on business growth if they have to deal with technical problems. Some small businesses also hire dedicated IT person to resolve their IT problems but it may be too expensive. Outsourcing options sounds better solution for these businesses to get support when needed.

Technical issues are critical and needs proper skills and expertise in the field to resolve these problems. Managed Service providers offer necessary skills with their technical trained staff to manage these network issues. if someone with non technical background making changes to devices, it can make systems go down or creates another problem

Advantages of MSP

Managed Service providers work differently than dedicated IT staff or employee because they follow the model to constantly update systems which deter any sort of IT outage. They have necessary knowledge to provide solution which is better for your business at an affordable cost. They offer maintenance of devices, network problems but if business are looking for disaster recovery solution than managed service providers are able to answer in depth.

Technical Knowledge

Managed service providers employees are certified engineers are they hold necessary skills to maintain systems and networks. Technical knowledge is a key to respond to problems, it can happen anytime and without deep technical expertise, it will be difficult to smoothly run critical systems.

Monitoring systems

Managed service providers monitors systems remotely, they use alert monitoring system which alert them to respond when the issue happens without any human interaction. By monitoring each system they can effectively manage your network and respond to incident to avoid any potential outage.

Business IT Model

MSPs work follows incident management model to address or resolve IT issues provides them confidence to better handle these problems. They will try to resolve issues with proper consultation or complete review before making any changes to systems or network. This ensures that they are fixing the problem and not break anything else because its important to have running systems

 Business Continuity

After signing contract with Managed service provider, it gives freedom to businesses to focus on business growth. Whenever they experience any technical problem, they report it to MSPs and stop worrying about how to fix it. MSPs are then responsible to resolve the IT issue until its complete resolution. Large amount of time can be saved by small or medium size businesses trying to resolve technical issues because This only happens with the help of MSPs

Disadvantages of MSP

Having managed service for your business is great help but there are some disadvantages with it, forcing companies to hire dedicated IT person or fix problems by themselves or get support on Ad-Hoc basis like PAYG (PAY AS YOU GO) IT support. Some companies offer PAYG support which covers pricing as per hours they worked to resolve particular issue. Companies save a lot of money by taking advantage of getting support on hourly basis. But some companies finds it not cheaper option at all

Managed Services are costly

It is true that managed service providers are not cheaper; they provide services at monthly flat rate depend on the number of the desktops or network devices. The devices works pretty well sometimes without causing any problem for months but companies end up paying for those devices.

There are some cheaper options available like which offers similar level of services with reduced price

Physical Presence

We all know that physical presence matters when fixing things. Most of the MSPs are not based locally as per your business location. MSPs provide support remotely and when there is problem appears to be hardware level. It is possibility that you have to physical involve with the MSPs to resolve the problem. If businesses would like them to fix it on site, they charge extra by covering IT on-site support because this means you are paying extra on top of monthly flat fee.

Updates and critical patches

It happens quite often than after performing updates on systems or network devices, it may end up not working. MSP engineers will call and get your physical support to bring those devices back online. The updates are necessary for smooth running of systems but it can cause sometimes problem and businesses needs to engage themselves with providers to have up-to-date systems.

It’s always better to have provider to support your IT issues, if your business can afford than its best to sign with (MSP) Managed Service Providers


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